Store Manager

Full-time (32+ hours / week): $30-35/hr

The Brooklyn Made Store celebrates Brooklyn’s very own makers, with a mission driven focus of supporting small business owners who identify as women and/or Black, Indigenous People of Color (BIPOC). The original location is in Industry City and the store is expanding to a new location in Downtown Brooklyn. The store is in search of an experienced Retail Associate for our unique retail concept. Ideal candidates will possess a self-starter attitude, strong customer service skills, and the ability to manage staff.

Store hours are:

Sunday – Thursday 11AM to 7PM
Friday – Saturday 11AM to 9PM

You

• Are organized and detailed in your follow-through
• Love to sell in a way that is engaging and fun
• Have a warm and positive personality
• Always go above and beyond with service and teamwork
• Enjoy learning new concepts and are willing to accept new ideas
• Have excellent written and oral communication skills
• Punctual and good at juggling multiple tasks

And you would love to…

• Create an inspiring environment that is rewarding and profitable through thoughtful gifts
• Provide excellent customer service that will create loyalty, long-term returning customers, and word-of-mouth referrals
• Initiate customer interactions and follow-thru on special requests
• Merchandise and create displays that bring products to life. Details matter!
• Process purchase orders, fill in merchandise, and have an input in inventory assortment
• Collaborate with management to come up with fun ideas to increase sales

Responsibilities:

• Recruit new hires
• Train employees and manage staff performance
• Set sales targets for sales associates
• Merchandising and inventory control
• Manage loss prevention
• Aide in the creation of advertising campaigns and store promotions
• Assist with social media
• Organize in-store events
• Work closely with management to ensure store success

Requirements

• Minimum of 5 years of retail experience, with at least 2 years managing staff
• High school diploma or equivalent
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Ability to stand for long periods of time
• Ability to lift at least 20 lbs required