Orientation Intake Specialist at Goodwill

Company: Goodwill

Full-time Compensation: $18/hr

Essential Functions

• Conduct initial intake
• Review and annotate daily referral data from NYCWAY to verify clients were referred and process photo IDs and directs clients to orientation area
• Make copies of clients’ documents and ensure that clients completes and sign required forms
• Enters clients’ demographic information in GW Tracking and generates initial calendars with testing, intake, orientation and initial case management appointments
• Completes Employability Plans
• Distributes signed Employability Plans to Billing Unit
• Posts FTC infractions and FTR infractions for direct referrals
• Responsible for submitting/reporting accurate participant attendance information
• Responsible for participant data integrity
• Other related duties as needed

Qualifications

• HS Diploma/ GED minimum education required.
• Two years experience in human service programs and demonstrated experience in working with a diverse client population.
• Quickly acquire knowledge of HRA policies and procedures and apply where necessary.
• Excellent oral and written communication skills and an ability to motivate and engage clients. Must be detail-minded, thorough and well organized.
• Current computer office program knowledge is essential and experience in database use necessary.
• Proficiency in MS Word, Excel, Power Point, and Outlook.
• Bi-lingual a plus.
• Maintain confidentiality and security of customer records and documents.
• Must be flexible and able to travel between service sites using public transportation.
• May be required to work overtime and work flexible hours.

Good Help Post: Good Help is a no-cost initial recruiting service that promotes active job openings on behalf of employers in Brooklyn. This is a Good Help job post and not for direct hire at the Brooklyn Chamber of Commerce.