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General Account Manager
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Brooklyn Chamber of Commerce
40000-50000 per year
Collaborating with a team to deliver the NYC Business Solutions set of services, in the areas of business education, financing and recruitment, which is designed to help entrepreneurs start, operate, and expand their businesses in New York City.
Greeting incoming clients, providing information on the set of NYC Business Solutions services, and answering
questions from entrepreneurs and other visitors.
Conduct regular follow-ups with customers to improve the quality of Center service delivery and customer
Liaison with a local law firms to offer legal clinics
Other tasks and duties that support the Center and Brooklyn entrepreneurs, as assigned.
Create and maintain complete records of customer accounts, including detailed content on sales and service delivery activities completed, and full profile information for the business customer, in the system''s CRM database.
Respond to all customer inquiries in a timely and appropriate manner, in accordance with quality assurance best practices and Center standards.
Attend trainings and mentoring sessions as provided by NYC Business Solutions in order to enhance services delivered.
Provide feedback to team members, the Center Director, and SBS on an ongoing basis in order to improve the system''s ability to achieve outcomes and provide high-quality services.
A strong belief in the potential of small businesses and the value of understanding their needs and helping them to succeed.
Solid work ethic and high level of professional integrity.
Excellent customer service skills.
Demonstrated knowledge of small business assistance and business support programs in New York City.
Experience using customer relationship management tools or other database systems in order to track and manage services and outcomes.
Ability to manage towards goals in order to ensure the successful achievement of those goals by specific deadlines.
Ability to work effectively under pressure in both a team and individual setting.
Strong interpersonal and relationship management skills.
The ability to communicate effectively verbally and in writing with a diverse array of internal and external stakeholders.
Flexible, adaptable, customer-focused, and goal-oriented with a commitment to high standards of excellence.
The ability to think innovatively and generate new ideas that can translate directly into results.
Wednesday - Aug. 5, 2020
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