Counter people serve the customers that come into the shop. They take orders and provide assistance quickly so as to keep queues at a minimum. Counter people also answer questions about the menu or product. The counter person is responsible for cutting chesses and making salads.
Clean the Store
During slow times when there are no customers in line, counter people clean the store and sitting area, if applicable. They are constantly on the lookout for messes that need to be cleaned up, cleaning them quickly so customers have a positive experience while in the store.
Resolve Customer Problems
Sometimes customers have problems with their food order or the product they purchased. Counter people are usually the first point of contact. They listen to the customer to determine the problem and do everything in their power to resolve the problem before bringing it to the management.
Counter people keep all the supplies that customers use stocked and available. They identify when stock is running low, filling empty spaces as soon as possible.