Operations Manager

COMPANY OVERVIEW: Our clients’ engineering, plant maintenance and manufacturing are at the core of how our company operates. Our client’s strength is the combined capability of coordinating technical and engineering requirements, self-manufacturing many of our solutions, and completing installations with experienced field crews.

POSITION TITLE: Operations Manager

COMPENSATION:   Competitive base salary + bonus      

BENEFITS:    Full benefits package

LOCATION:    Houston, Texas

SUMMARY:This role oversees all field and shop operations across multiple service lines—ensuring safe, efficient, and high-quality execution while supervising frontline teams and coordinating resources with project managers. The position also drives operational excellence through strict safety compliance, continuous improvement, QA/QC collaboration, and strong client support throughout each project lifecycle.

DUTIES OR RESPONSIBILITIES:

• Direct and manage field and shop operations across multiple service lines, including refractory, corrosion, rubber lining and scaffolding
• Ensure safe, efficient, and quality-driven execution of work
• Collaborate with project managers to plan and allocate resources, including labor, materials and equipment
• Monitor job progress, resolve operational challenges, and ensure timely project delivery
• Supervise and support frontline supervisors, foremen, and field personnel.
• Oversee scheduling, performance management, training, and adherence to company policies and procedures
• Enforce strict compliance with company safety programs, client requirements, and regulatory standards (e.g., OSHA, MSHA)
• Promote a culture of safety and continuous improvement
• Ensure all operational activities meet or exceed quality standards
• Work with QA/QC teams to develop and implement inspection procedures, resolve non-conformities, and drive corrective actions
• Support client relationships through operational excellence, responsiveness, and problem-solving
• Participate in planning meetings, progress reviews, and job walkdowns as required

EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s degree in business management, Business Administration, or related field required; M.B.A. preferred.
• Certification through the Institute of Certified Professional Managers (ICPM) preferred.
• 7+ years of operational experience in industrial services or heavy industry, with 3+ years in a supervisory or management role
• Strong leadership and team management capabilities
• In-depth understanding of industrial service operations, particularly in refractory, coatings, rubber lining, and scaffolding
• Exceptional problem-solving and decision-making skills
• Excellent communication and organizational abilities
• Working knowledge of safety standards, codes, and regulations relevant to industrial job sites
• Proficient in project coordination tools, reporting systems, and Microsoft Office Suite

***PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information, please email Kristin Skendziel at kskendziel@bicrecruiting.com