Technical Service Manager

COMPANY OVERVIEW: Our client is engineering; plant maintenance and manufacturing are at the core of how our company operates. Our client’s strength is the combined capability of coordinating technical and engineering requirements, self-manufacturing many of our solutions, and completing installations with experienced field crews.

POSITION TITLE: Technical Service Manager

COMPENSATION: Competitive salary + DOE

BENEFITS: Standard package

LOCATION:  Houston, Texas

SUMMARY: The Technical Services Manager is responsible for overseeing and directing the technical service operations within an industrial services company focused on engineering solutions for refractory and acid-proof linings. This role ensures the delivery of high- quality technical support, innovation, and service execution across all engineering-related projects and client engagements. The manager serves as a key link between field operations, engineering teams, and client stakeholders to drive efficiency, compliance, and continuous improvement.

DUTIES OR RESPONSIBILITIES:

• Coordinate technical services for a wide variety of industrial applications involving refractory and/or acid brick linings including high quality engineering designs, calculations, drawings, specifications and other services to ensure the successful performance of the equipment while also meeting project specifications and client expectations.
• Serve as a technical point of escalation for complex issues.
• Develop and enforce technical procedures, quality standards, and operational best practices in alignment with industry regulations and company policies.
• Familiarity with applicable codes (e.g., ASME, API, ASTM) and safety requirements.
• Collaborate with clients to understand technical requirements, provide expert recommendations, and address concerns. Assist in developing scopes of work and technical proposals as needed.
• Perform inspections and failure analysis of existing linings and recommend lining improvements to extend service life and equipment reliability.
• Identify opportunities for process optimization, cost savings, and technical innovation in service delivery.
• Drive initiatives to enhance equipment performance, material usage, and workforce productivity.
• Regularly meet with vendors and industry experts to understand latest material technology for various refractory applications.
• Work closely with project management, procurement, safety, and QA/QC teams to ensure seamless project execution. Support pre-job planning, technical reviews, and post-project evaluations.

EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s degree in mechanical, Civil, or Industrial Engineering (Master’s preferred) 7+ years of experience in technical or engineering services within an industrial setting Professional Engineering Certification or ability to acquire upon employment
• Proven leadership experience in managing multidisciplinary technical teams
• Familiarity with engineering software, standards, and field practices
• Strong leadership and mentoring abilities within technical teams

***PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information, please email Kristin Skendziel at kskendziel@bicrecruiting.com