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Technical Support Representative

  Note: To apply directly to this job, please click on the Apply button. To apply later, click on the Add to Cart button.  Apply Online at the company's website Add To Job Cart

Company Name:  Global Surgical Corporation
Job #:
 GSC0036
Job Type:  Full Time
Job Category:  General
Location:  Saint Louis, MO
Pay Range:  17-23 per hour
Job Description:  
This position involves helping customers and sales representatives troubleshoot technical issues (mechanical, electrical and hydraulic) with Global Surgical Corporations'' products via phone and email.  They will communicate with customers, sales representatives, field service technicians and internal staff regarding a broad range of technical problems to identify potential causes and offer solutions in a manner that expedites resolution.  They will use drawings and schematics to aid in the troubleshooting process.  They will schedule repair technicians and place internal orders for parts to ship to customers'' locations.  Customers'' knowledge varies greatly therefore our representative must be able to communicate effectively with customers possessing varied technical abilities such as doctors, nurses, office staff, contractors and sales reps.   

Must have an innate desire to help customers, be a team player, and possess the ability to work well with colleagues in every department within the company (e.g., production, engineering, sales and marketing, accounting, shipping, and quality control). Must also possess the desire to learn about new and existing products and the ability to work in a fast-paced environment.

Computer use is an important part of this position.  The Support Representative spends the majority of the day using a phone and computer to communicate with others and a computer to to access customer purchase history, product drawings and schematics and to generate return authorizations and sales orders.

Interpersonal skills are also a fundamental requirement of this position.  The Support Representative''s interactions must always be friendly, helpful and professional resulting in positive experiences for our customers, agents, field service technicians and internal staff.

PLEASE NOTE:  This is not an IT position.  This position requires mechanical, electrical and sometimes pneumatic/hydraulic troubleshooting skills.  Computers are used to communicate, research, document and place orders. 

ESSENTIAL JOB FUNCTIONS

  • Provide support for an array of products via the telephone and computer.
  • Apply knowledge, research and troubleshooting skills to analyze product technical issues and develop solutions.
  • Effectively and professionally interacts with all contacts, external and internal. 
  • Maintain a positive disposition even when the caller may be agitated due to equipment not working. 
  • Complete all necessary paperwork accurately and timely to implement and track product support solutions, e.g., Sales Orders, Return Authorizations, Service Calls, Field Complaints and Loaner Requests
  • Interact with other departments to constructively implement customer solutions, solve internal process problems and prevent future equipment and internal procedural problems.
  • Provide product information to domestic and international sales representatives and service technicians to assist them in selling products and/or troubleshooting product issues.

JOB REQUIREMENTS

  • High School Diploma or GED
  • Computer skills - The ability to use the following software or software type applications:
  • Microsoft Windows
  • Microsoft Office - Word, Excel, Outlook
  • Adobe Acrobat - markup existing pdf documents
  • Inventory Control and Order Entry (MRP System)
  • Internet - search/find information related to customers or optional equipment
  • Mapping - Location software (streets and maps)
  • Electrical - Ability to understand interconnect diagrams used to troubleshoot malfunctions of an electrical nature
  • Mechanical - Ability to read equipment assembly drawings to understand component functions, potential failures, and to identify and communicate technical solutions
  • Optical - Ability to understand basic optical concepts of lenses, prisms, and optical systems
  • Hydraulic - Ability to troubleshoot malfunctioning electrically/hydraulically operated exam chairs - consisting of pump, manifold, reservoir, hoses, and cylinders
  • Ability to multi-task in a fast-paced environment
  • Ability to work independently and be self-motivated and self-directed
  • Meticulous attention to detail
  • Strong work ethic and reliability
  • Strong teamwork skills
  • A sense of corporate and medical protocol

Physical Demands

  • The majority of this work is done in a seated position at a desk with a computer and telephone.  Occasionally requires going into the plant to view product or communicate with staff
  • Occasional lifting of light items (under 20 pounds) 
  • Occasional standing

To apply, download a current resume and complete the job specific questionnaire.

Equal Opportunity/Affirmative Action Employer

Competitive benefits package.  Medical and dental starts on day of hire.



Required Skills:  


































































































 
Benefits:
Health Insurance, Dental Insurance, Disability Insurance, Paid Vacation, Paid Sick Leave, 401(k), Profit Sharing
 
Wednesday - Jun. 16, 2021
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