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Patient Access Manager

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Company Name:  EnduraCare Acute Care Services
Job #:
 ECC0007959
Job Type:  Full Time
Job Category:  Other
Location:  Brandon, MS
Job Description:  
Position:  Patient Access Manager
Territory:  State of Mississippi (base location: Metro Jackson area)

EnduraCare Acute Care Services is committed to its Core Purpose to give people the opportunity and freedom to be fully relevant.  This is represented through the Core Values of: Doing what is needed and then some; Work as a team, no egos; Smile-Positive Mental Attitude; Trust-Loyalty to the greater good; Create personal relationships; and Think like the customer.

Summary:
The Patient Access Manager is responsible for developing, implementing and managing the efficiency and effectiveness of each clinics Patient Access function. This includes activities in scheduling, pre-admission, pre-registration, registration, point of service collections, and quality assurance.  This position will work closely with the CFO, and Revenue Cycle/Admissions teams to apply new and emerging approaches to our business processes.

Environment:
Work will be performed primarily indoors at one of our healthcare facilities, throughout all areas, including in resident rooms, and on carpeted and/or tiled floors. Work will be performed routinely around other co-workers, healthcare staff, residents, and guests. Due to the nature of facility''s business, worker may be exposed to occasional slippery floors, object on floors, chemicals, sharp objects, hazardous materials and waste (including human), blood¬ borne pathogens, and communicable diseases, as well as high-stress medical and/or life threatening situations. 
 Essential Job Functions
Leadership
Revenue Cycle Consulting/Management
Customer Service/Continuous Improvement
Professional Development
Department Development
 
Essential Duties & Responsibilities: 
Customer Service/Continuous Improvement:
Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.
Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for revenue cycle activities. 
Continually seeks ways and means for improving the delivery and support of Patient Access activities and programs.
Assures that all departmental systems incorporate the principles of total and continuous quality improvement while exceeding the expectations of the customers.
Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.
Understands the job functions of all Patient Access staff, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions. 
Supervision as required by the Management Agreement.
Action plan development, monitoring and updates.
Reporting of Revenue Cycle Indicators, Forecasts, etc. related to Patient Access.
Achievement of specific performance objectives outlined for Up Front Collections; Registration Indicators & Quality Assurance.
Provides input into strategic plans, goals, objectives and budgets for Patient Access Department.
Assists with implementation plans.
Provides input into Job Descriptions for Patient Access positions.
Develops operational procedures related to Patient Access Department that are site-specific and aligned with EnduraCare standards.
Researches and recommends various technology tools available to support Revenue Cycle initiatives.
Performs on-site operational reviews of various Patient Access processes and publishes recommended action plans/proposals in consultation with the appropriate team members.
In conjunction with other department leaders, implements strategic and operational initiatives in Revenue Cycle Management.
Develops and utilizes monitoring and reporting techniques and systems.
 
 Education /Qualifications /Experience
Bachelor''s Degree or equivalent experience.
Two years outpatient clinic experience in revenue cycle functions, preferred.
Demonstrated competency in working in teams and ability to effectively communicate with all levels.
Demonstrated leadership in creating and implementing new processes.

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