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Operations Manager

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Company Name:  BIC Alliance
Job #:
Job Type:  Full Time
Job Category:  Manufacturing/Operations
Location:  , IL
Job Description:  
COMPANY OVERVIEW: A leading provider of specialty maintenance services and technology solutions.

POSITION TITLE: Operations Manager

COMPENSATION: Competitive base salary

BENEFITS: Standard package

LOCATION: Robinson, IL

SUMMARY: Oversees and manages all operations'' activities and issues at assigned group to ensure optimum efficiency and fiscal responsibility in accordance with customer agreement and in accordance with company''s policies, practices, and procedures.

• Coordinates and manages group activities and interactions with other divisions
• Coordinates scheduling of personnel and project assignments
• Conducts and supervise staff meetings.
• Approves all accounts payable / accounts receivable for payment.
• Reviews monthly PNL statements and all applicable discrepancies.
• Performs revenue forecasting.
• QA/QC''s all specialist work
• Oversees customer service responsibilities for the office
• Directly supervises employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with company policies, practices, and procedures.
• Participates in developing, and reviews project proposal or plan, determining time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project
• Bids and/or assists in the bidding of industrial services projects.
• Assists in the planning and scheduling of projects.
• Reviews status reports and modifies schedules or plans as required.
• Prepares reports for management, client, or others.
• Confers with personnel to provide technical advice and to resolve problems.
• Coordinates project activities with activities of government regulatory or other governmental agencies.
• Ensures customer receives cost effective services in accordance with contract provisions.
• Resolves billing issues to customer and company satisfaction, and ensures safe execution of all services provided in accordance with company safety policies, procedures, and practices.
• Primary liaison between customer and company operations in resolving service issues
• Cultivates quality relationships laterally and above primary contact to retain clients.
• Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
• Performs other duties as assigned.

Required Skills:  
• Ten years of experience in industrial services, program or business management or combination of education and experience.
• Bachelor''s degree (B. A.) from four-year college or university.
• Advanced knowledge of safety, engineering and other regulatory issues as they relate to facilities, i.e., OSHA regulations, fire codes, etc..
• Strong financial planning, budgeting and forecasting skills.
• Knowledge of recognized accounting practice and ability to read financial statements.
• Exceptional communication skills both verbal and written.
• Performs arithmetic calculations including multiplication, division, addition, subtraction, ratios and percentages.
• Effective report preparation with compiling data from multiple sources.
• Effective leadership qualities.
• Multi-tasking to process competing demands with multiple deadlines.
• Adaptability to dynamic environment with calmness and good judgment.
• Proficiency with computers and with Microsoft applications of Word and Excel.
• Research and analyze issues and recommend solutions.
• Sound decision making impacting operations and customers.

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