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Product Repair Coordinator

  Note: To apply directly to this job, please click on the Apply button. To apply later, click on the Add to Cart button.  Apply Online at the company's website Add To Job Cart

Company Name:  Global Surgical Corporation
Job #:
 GSC0043
Job Type:  Full Time
Job Category:  General
Location:  Saint Louis, MO
Job Description:  
The Product Repair Coordinator (we call this position a Technical Support Rep) is the "go-to" person for our customers when they are having trouble with their Global Surgical products or want to purchase parts/accessories for their Global products.  Customers calling for assistance vary in technical skills so our Technical Support Representative must be able to adjust their communications to the caller''s ability level and maintain a calm, friendly demeanor. Technical issues could be mechanical, electrical and/or hydraulic in nature.  With training, Technical Support Reps become the expert in our product.

  • Assists customers (dental and ENT office staff) having issues with their Global Surgical product.  Communicates with customers, sales reps and repair reps via telephone walking them through troubleshooting steps to determine the cause(s) of the product problem and repair(s) needed. Troubleshooting requires mechanical, electrical and some basic hydraulic knowledge. 
  • References drawings and schematics, as needed, through Global''s computer system during troubleshooting process.    
  • Orders parts and accessories through company''s computer system to be delivered to customer.  
  • Creates return merchandise approvals (on company''s computer system).
  • Contacts and schedules repair technicians to make necessary repairs and provides assistance when needed via phone.


  • Requirements:
  • Good communication skills (verbal and written) leaving a good impression on others
  • Mechanical, electrical and hydraulic knowledge
  • Ability to use a computer to enter information into various internal systems
  • Ability to read mechanical prints and electrical schematics
  • Ability to work in a cubical using computer, phone and headset
  • Well organized, high attention to detail and excellent follow-through
  • Customer service experience in a technical capacity - 1+ year experience desired
  • High school diploma or equivalent.  Technical training in mechanical or electrical/electronics is very helpful
  • Good solid work experience showing stability, reliability and dependability
  • Able to work during regular office hours (8:00am-5:00pm plus or minus a half hour), Monday through Friday

    Why work at Global?  We are employee friendly, offer great benefits and a clean, climate controlled building.  We like to have fun and hold employee events throughout the year. Our product is purchased by dentists and ENTs all over the USA and internationally.  We proudly make our product here in St. Louis County (made in the USA)

  • Benefits:
  • Medical insurance (coverage starts on first day of employment - spouses and children may be added)
  • Dental plan with no premium (coverage starts on first day of employment - spouses and children may be added)
  • Life insurance (1.5 times yearly base salary - company paid)
  • Short-term disability plan (eligibility - 1 year of employment)
  • AD&D (accidental death and dismemberment, 1.5 times yearly base salary - company paid
  • Long-Term disability insurance (company paid)
  • Retirement savings plan with company matching contributions - employees may contribute pre-tax (traditional 401k), post-tax (Roth 401k) or both
  • Bonus program based on profits and employee performance
  • PTO (paid time off) starts accruing the first of the month after hire with an accrual rate starting at 15 days/year
  • Holiday pay (9 - no waiting period for new hires)
  • Bereavement pay
  • Jury duty pay

  • Additional benefits offered at employee''s expense:
  • Accident, Critical Illness and Cancer policies
  • Life insurance (in addition to what Global provides as described above)
  • Dependent Care Flexible Spending Account

  • Equal Opportunity Employer
    Veterans encouraged to apply

    To apply, go to our website at www.globalsurgical.com and click the link for our job postings under "Careers." Upload a resume and complete the job specific questionnaire.





    Benefits:
    Health Insurance, Life Insurance, Dental Insurance, Disability Insurance, Paid Vacation, Paid Sick Leave, 401(k), Profit Sharing
     
    Tuesday - Jul. 27, 2021
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