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Product Repair Coordinator
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Global Surgical Corporation
Saint Louis, MO
The Product Repair Coordinator (we call this position a Technical Support Rep) is the "go-to" person for our customers when they are having trouble with their Global Surgical products or want to purchase parts/accessories for their Global products. Customers calling for assistance vary in technical skills so our Technical Support Representative must be able to adjust their communications to the caller''s ability level and maintain a calm, friendly demeanor. Technical issues could be mechanical, electrical and/or hydraulic in nature. With training, Technical Support Reps become the expert in our product.
Assists customers (dental and ENT office staff) having issues with their Global Surgical product. Communicates with customers, sales reps and repair reps via telephone walking them through troubleshooting steps to determine the cause(s) of the product problem and repair(s) needed. Troubleshooting requires mechanical, electrical and some basic hydraulic knowledge.
References drawings and schematics, as needed, through Global''s computer system during troubleshooting process.
Orders parts and accessories through company''s computer system to be delivered to customer.
Creates return merchandise approvals (on company''s computer system).
Contacts and schedules repair technicians to make necessary repairs and provides assistance when needed via phone.
Good communication skills (verbal and written) leaving a good impression on others
Mechanical, electrical and hydraulic knowledge
Ability to use a computer to enter information into various internal systems
Ability to read mechanical prints and electrical schematics
Ability to work in a cubical using computer, phone and headset
Well organized, high attention to detail and excellent follow-through
Customer service experience in a technical capacity - 1+ year experience desired
High school diploma or equivalent. Technical training in mechanical or electrical/electronics is very helpful
Good solid work experience showing stability, reliability and dependability
Able to work during regular office hours (8:00am-5:00pm plus or minus a half hour), Monday through Friday
Why work at Global? We are employee friendly, offer great benefits and a clean, climate controlled building. We like to have fun and hold employee events throughout the year. Our product is purchased by dentists and ENTs all over the USA and internationally. We proudly make our product here in St. Louis County (made in the USA)
Medical insurance (coverage starts on first day of employment - spouses and children may be added)
Dental plan with no premium (coverage starts on first day of employment - spouses and children may be added)
Life insurance (1.5 times yearly base salary - company paid)
Short-term disability plan (eligibility - 1 year of employment)
AD&D (accidental death and dismemberment, 1.5 times yearly base salary - company paid
Long-Term disability insurance (company paid)
Retirement savings plan with company matching contributions - employees may contribute pre-tax (traditional 401k), post-tax (Roth 401k) or both
Bonus program based on profits and employee performance
PTO (paid time off) starts accruing the first of the month after hire with an accrual rate starting at 15 days/year
Holiday pay (9 - no waiting period for new hires)
Jury duty pay
Additional benefits offered at employee''s expense:
Accident, Critical Illness and Cancer policies
Life insurance (in addition to what Global provides as described above)
Dependent Care Flexible Spending Account
Equal Opportunity Employer
Veterans encouraged to apply
To apply, go to our website at www.globalsurgical.com and click the link for our job postings under "Careers." Upload a resume and complete the job specific questionnaire.
Health Insurance, Life Insurance, Dental Insurance, Disability Insurance, Paid Vacation, Paid Sick Leave, 401(k), Profit Sharing
Tuesday - Jul. 27, 2021
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