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As part of a team, verify and update the records of subscribers through phone, email and web research, and function as a customer service representative to BIC Magazine''s audience. Long-term career growth potential.
SUMMARY OF DUTIES/ACCOUNTABILITIES:
Contact current subscribers and/or verify their information through phoning, emailing and researching on the web.
Maintain accurate records by entering and editing data in circulation database.
Provide professional and courteous customer service, per department''s goals.
Assist department with other support services that are part of the audience development process.
Skilled in keyboarding and computer use
Basic operational knowledge of Microsoft Excel and Word, and data entry.
Skill in grammar and spelling and in making computations and tabulations rapidly and accurately.
Ability to communicate effectively both in person and on the phone, using tact and diplomacy and maintaining a pleasant tone of voice.
Follow verbal and written instructions, work with limited supervision, manage time effectively and maintain confidential information
Ability to develop harmonious working relationships with supervisors, managers, other employees, and the general public.
Ability to learn all aspects of operation of circulation department.
Ability to work effectively under pressure, to work with interruptions and to shift attention frequently from one job detail to another.
Ability to organize work tasks in order of priority.
Ability to train others in on-the-job procedures.
Possession of a current driver''s license and safe vehicle operation record.
EXPERIENCE AND QUALIFICATIONS:
2+ years of experience in a Data Entry or Administrative role.
High School Diploma required, college degree preferred.
Demonstrates strength related to working with Databases. Familiarity with Access, Familiar with Excel
Organization, Typing, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, High Energy Level, Team Oriented.
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Health Insurance, Dental Insurance, Paid Vacation, Paid Sick Leave, 401(k)
Thursday - Jul. 29, 2021
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