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Inside Sales Representative

  Note: To apply directly to this job, please click on the Apply button. To apply later, click on the Add to Cart button.  Apply Online at the company's website Add To Job Cart

Company Name:  BIC Recruiting
Job #:
 2020121
Job Type:  Full Time
Job Category:  Consumer Products
Location:  Pasadena, TX
Pay Range:  50000-60000 per year
Job Description:  

COMPANY OVERVIEW: A service-oriented distributor of surface preparation, safety and environmental management products to industrial contractors.

POSITION TITLE: Inside Sales/Customer Service Representative

COMPENSATION: Competitive salary DOE

BENEFITS: Standard package - Medical Insurance, Dental Options, 401(k) Plan

Life Insurance, Vacation and Paid Holidays, and Disability Coverage

LOCATION: Pasadena, TX

SUMMARY: The Inside Sales/Customer Service Representative shall serve as the main point of contact for external and internal customers.  The position must successfully interact with existing customers in order to increase interest and qualify leads for the Outside Sales team.  Inside Sales/Customer Service Representatives should have a keen understanding of product offerings and the ability to make sales while communicating our values and service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage timely preparation of Request For Quotes (RFQ) and sales orders via walk in customers, phone calls and through email daily.  Includes order and quote entry, direct customer communication regarding item availability and order fulfillment, sourcing products internally/externally.
  • Process orders to fulfill customer requirements daily.  Includes verifying accuracy of the order by confirming pricing, margin, customer PO and freight amounts are accurate. 
  • Respond accordingly to customer requests for Proof of Delivery (POD) daily.
  • Process Returned Material Authorizations (RMA) on all customer returns as they occur.
  • Review all unshipped orders and/or the unshipped pick ticket report in P21 daily.
  • Review reports and information in P21 system daily to track availability of product, forecast need, replenish inventory and/or coordinate transfers to meet customer demand. 
  • Ensure the proper adherence to safety rules and procedures.  Maintain an available and current Safety Data Sheet (SDS) manual.
  • Purchase items from outside vendors when request requires it.  May be from established vendor and added to upcoming order or may be purchased independently.
  • Communicate order information, changes, etc. to Warehouse/Shipping personnel.
  • Communicate with Purchasing Agents regarding miscellaneous items needing to be added to upcoming vendor orders as well as whether an item needs to be added as a stock item due to frequent customer requests.
  • Ensure margin analysis results, item description issues/changes and requests for adjustment of min/max values are communicated to the appropriate individual.



Required Skills:  

QUALIFICATIONS

  • Strong work ethic and ability to handle multiple responsibilities
  • Very energetic team player with the ability to work with little supervision
  • Must be able to work well in a high pressure, fast paced environment
  • Distribution Industry experience a plus.
  • Must have the ability to successfully communicate with internal/external customers in a professional manner.
  • Must be able to multi-task and perform all office tasks when needed.

EDUCATION and/or EXPERIENCE

  • High school Diploma or GED required (2yr or 4yr degree preferred)
  • 1-2 years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

  • Ability to communicate with internal/external customers.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

  • Basic mathematical skills necessary to perform general business functions.

REASONING ABILITY

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS

  • Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required.

WORK ENVIRONMENT

  • The performance of this position may occasionally require exposure to the operations areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.
  • For the most part ambient room temperatures, lighting and traditional office equipment are present as found in a typical office environment. 

***PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information please email Samuel Puente @ spuente@bicrecruiting.com 

 
Benefits:
Health Insurance, Life Insurance, Dental Insurance, Paid Sick Leave, 401(k)
 
Monday - May. 17, 2021
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