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Inside Sales

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Company Name:  BIC Alliance
Job #:
Job Type:  Full Time
Job Category:  Sales
Location:  Pasadena, TX
Job Description:  
Position Title: Inside Sales
Compensation: DOE
Location: Pasadena, TX

The Inside Sales Representative shall serve as the main point of contact for external and internal customers.  The position must successfully interact with existing customers in order to increase interest and qualify leads for the Outside Sales team.  Inside Sales Representative should have a keen understanding of the company''s product offerings and the ability to make sales while communicating our values and service standards.
5+ years related experience and/or training; or equivalent combination of education and experience. 
Manage timely preparation of Request For Quotes (RFQ) and sales orders via walk in customers, phone calls and through email daily.  Includes order and quote entry, direct customer communication regarding item availability and order fulfillment, sourcing products internally/externally. 
Process orders to fulfill customer requirements daily.  Includes verifying accuracy of the order by confirming pricing, margin, customer PO and freight amounts are accurate.  
Respond accordingly to customer requests for Proof of Delivery (POD) daily.
Process Returned Material Authorizations (RMA) on all customer returns as they occur.
Review all unshipped orders and/or the unshipped pick ticket report in P21 daily.
Review reports and information in P21 system daily to track availability of product, forecast need, replenish inventory and/or coordinate transfers to meet customer demand.  
Ensure the proper adherence to safety rules and procedures.  Maintain an available and current Safety Data Sheet (SDS) manual.
Purchase items from outside vendors when request requires it.  May be from established vendor and added to upcoming order or may be purchased independently.
Communicate order information, changes, etc. to Warehouse/Shipping personnel.
Communicate with Purchasing Agents regarding miscellaneous items needing to be added to upcoming vendor orders as well as whether an item needs to be added as a stock item due to frequent customer requests.
Ensure margin analysis results, item description issues/changes and requests for adjustment of min/max values are communicated to the appropriate individual.

Required Skills:  
Experience & Qualifications:
High school Diploma or GED required (2yr or 4yr degree preferred)
Strong work ethic and ability to handle multiple responsibilities
Very energetic team player with the ability to work with little supervision
Must be able to work well in a high pressure, fast paced environment
Distribution Industry experience a plus. 
Must have the ability to successfully communicate with internal/external customers in a professional manner. 
Must be able to multi-task and perform all office tasks when needed.

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