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Inside Sales Coordinator
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COMPANY OVERVIEW: A leading manufacturers of high quality steel and aluminum bar grating company targeting the petrochemical, refining, and power generation industries.
POSITION TITLE: Inside Sales Coordinator
COMPENSATION: Competitive base salary DOE
BENEFITS: Standard package
LOCATION: Houston, TX
SUMMARY: Provide outside sales with support to manage new and existing accounts. Contact customers through, but not limited to, customer visits, phone calls, email, mailings, fax, and conferences to communicate opportunities to extend initiatives with the company. Perform sales and service functions for targeted markets, programs, and opportunities.
DUTIES OR RESPONSIBILITIES:
Co-manage the accounts in the territory, region, or product specific markets. This includes but is not limited to identifying and understanding project requirements, taking the order and order entry; scheduling product delivery; addressing delivery or quality issues as needed.
Contact known and potential users of company products to ascertain requirements, identify projects and timing. Determine optimum production facility to supply the customer requirements.
Obtain market information from customers, contractors, and trucking companies and share that information with the sales organization.
Manage the Bid Tracker notification of awarded surface preparation projects and contact the awarded fabricator and supply product.
Manage the web site inquiries and either respond or refer the inquiries to the appropriate person in the organization.
Perform takeoffs using project drawings, specifications, and standards.
Provide territory information including forecast and market information for strategic planning purposes.
Contact current customers to sell product and communicate company policies on unit price, product availability, scheduling/shipping date, payment terms, anticipated delays, and any additional information needed by the customer.
Prepare and present proposals, quotes, and product data information.
Answer questions from customers or individuals on how the products perform or direct them to the appropriate person that is able to assist them.
Match product availability and company programs with customer requirements.
Assist customers as needed with managing logistic issues. Review shipping schedules and orders to ensure they are accurate.
Review customer purchase orders received for price and consistency with company Terms and Condition of Sale.
Maintain files for orders and the customer address data base.
Follow up on orders to ensure delivery by specified dates. Confer with production, shipping, and common carriers to expedite orders or trace missing or delayed shipments.
Ensure reporting and communications is frequent and bi-directional between company and customer.
Receive and document customer complaints.
Perform in a manner that will prevent errors and omissions.
EXPERIENCE AND QUALIFICATIONS:
Minimum one (1) to three (3) years'' experience in customer service and/or inside sales function.
Background in manufacturing, engineering, construction or operations focused business.
Exhibited success achieving sales targets, territory growth, and/or revenue generation
Proficiency in Microsoft Office suite of products, particularly Excel, Word and Outlook
Professional demeanor in phone, email, and face-to-face customer communications
BA or BS from accredited degree program in Business Administration preferred
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Health Insurance, Dental Insurance, 401(k)
Tuesday - Jun. 25, 2019
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