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ICE! Attraction Supervisor - Seasonal - Gaylord (170029I1)

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Company Name:  Gaylord Palms Resort & Convention Center
Job #:
 170029I1
Job Type:  Full Time
Job Category:  Customer Service and Call Center
Job Function:  Other
Location:  Kissimmee, FL
Pay Range:  
Job Description:  
Here’s To Your Journey with Gaylord

Gaylord is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

The Gaylord Palms Resort & Convention Center located at 6000 West Osceola Parkway, Kissimmee, FL 34746 is currently hiring a ICE! Attraction Supervisor - Seasonal.

Responsibilities include: Handle escalated calls from representatives, perform the “Closed Loop” concept and act as an intermediary between customers and hotels when resolving issues. Focus on ensuring the timely resolution of reported customer issues. Assist management in training, scheduling, counseling, and coaching employees; and serve as a role model.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; and thank guests with genuine appreciation. Answer guest questions regarding property services/features and hours of operation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.


To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=170029I1


Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
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So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, FL or local laws.



 
Thursday - Nov. 21, 2019
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