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Back Office Manager

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Company Name:  EnduraCare Acute Care Services
Job #:
Job Type:  Full Time
Job Category:  Accounting/Finance
Location:  Franklin, TN
Job Description:  

Position: Back Office Manager
FTE: Full-time
Location: Franklin, TN

Experience: we are seeking someone who possesses extensive billing knowledge and demonstrate experience with system conversions

EnduraCare fosters a TEAM environment with a strong culture built on integrity and work ethic.

EnduraCare Acute Care Services, founded in 1981, is the nation''s largest privately-held provider of therapy program management for hospitals and free-standing outpatient clinics.  We are headquartered in Franklin, Tennessee and operating in more than 14 states.  We deliver labor productivity, revenue growth, staffing solutions, educational resources, and rehab expertise to ensure optimal performance.  We are experts at and understand the complex reimbursement structures across all venues.   We do one thing, and we do it well! To learn more, visit our website:

Back Office Manager position summary: 

To be successful in this role, the candidate must be a ''people person'', have a jovial personality, be extremely flexible, innovative and team oriented; the person must be able to support multiple leaders and projects. This position requires strict adherence to confidentiality and the maintenance of confidential documents / information.

This position is responsible for supervising A/R billing, collections and payment posting teams.  Demonstrate experience implementing electronic billing applications along with creation/maintenance of payor edit profiles.  Demonstrate experience with EHR system conversions; especially ADT and patient accounting modules.  Establish performance reporting respective to billing, collections and payment posting.  Perform workflow analysis and policy reviews to identify inefficiencies and maximize AR resolution.

Position Qualifications

  • 5 or more years of experience in a manager position required.
  • 7 or more years of current healthcare industry experience, management level experience, leadership within billing and reimbursement.
  • Possess extensive knowledge within a variety of practice billing systems, clearinghouse and electronic medical records software.
  • Strong experience with all major third-party payers such as Medicare, Medicaid, HMO''s, PPO''s, Managed Care, and Commercial Insurances.
  • Strong mathematics, accounting and customer service skills are required
  • Experience with electronic billing is required
  • Proficiency in Excel is required
  • Excellent written and verbal skills required
  • Must possess keen attention to detail in a fast-paced environment
  • Ability to prioritize and handle multiple tasks in a changing work environment

Essential Duties and Responsibilities

  • Responsible for coordinating all aspects of billing operations ensuring efficient workflow, high productivity while managing all routine activities and owning the configuration and use of the billing system.
  • Supervise staff activities by providing direction and guidance in work assignments and ensuring the timely and accurate completion of tasks.
  • Perform quality audits and monitors coding compliance to ensure proper billing of claims to Medicaid, Medicare, and other third-party insurances.
  • Create and distribute daily, weekly, and monthly metrics to staff and management.
  • Ensures Collections Department is timely and accurately researching overdue unpaid or underpaid account balances.
  • Establish expectations; monitor and manage team resources to ensure a consistent level of performance to fully support revenue goals.
  • Create strategic and tactical plan to ensure reimbursement and billing services are performing optimally
  • Perform miscellaneous projects and completes various tasks as requested by management.
  • Keep up to date with health care practices, laws and regulations related to insurance claims, filing procedures, and trends through participation in professional development activities.
  • Direct and oversee plans to ensure SOPs are in place for benefits investigations, appeals and billing operations and that those SOPs are followed; responsible for issue resolution by providing direction and recommendations for remediation.
  • Identify specific billing and reimbursement projects as they arise. Allocate resources, ensure progress is tracked and meeting expectations and take corrective action, as required.
  • Establish, track and report on key performance indicators
  • Knowledge of third party payers to include working with healthcare insurance companies to resolve payment issues
  • History of driving process improvements

Submit Resume to: 
Chanta Courtney
Director of Recruiting
Office: 615-538-4600



Monday - Dec. 9, 2019
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